Refund policy

7 DAYS RETURN POLICY
We offer a 7-day return policy on all our products, giving you 7 days from the date of delivery to request a return. To qualify for a return, your item must be in the same condition as when you received it, including all tags and original packaging. Please ensure you have the receipt, email address used for the purchase, and order ID available when requesting a return.

Please note that this 7-day refund policy applies exclusively to purchases made through our official website, www.groundingmat.in. Purchases made on other platforms are subject to their respective refund policies.

100 DAYS MONEY BACK CHALLENGE: Limited Offer Starts 22-01-2024 
Please note that this offer applies exclusively to purchases made through our official website, www.groundingmat.in. Purchases made on other platforms are not eligible

We are confident in the benefits of our products and offer a 100-day money-back guarantee on them. If you are not satisfied with the product, you can return it within 100 days from the date of delivery.

We encourage you to use the Grounding product for 8 hours each night throughout this period to experience its benefits. If, for any reason, you are not satisfied, you can return the product in its original packaging and condition, free from any major scratches or damages (normal usage is acceptable).

The below Mentioned products doesnot comes under 100 Days moneyback Challenge 

1.       Grounding Bedsheet

2.       Grounding Patches

3.       Grounding Rod

4.       Replacement Grounding Cord

5.       Grounding Blanket

6.       Body Volt Kit

7.       Testers & Accessories (if Sold Seprately)                 

8.       Red Light Therapy Products

To initiate a return, email us at support@groundingmat.in or call +91 93479 85402 for further instructions.

If your refund is approved, it will be processed within 10 business days.

60 DAYS MONEY BACK CHALLENGE – RED LIGHT THERAPY PAD ONLY – Starts 12-02-2026

(Applicable only to Red Light Therapy Pad purchased directly through www.groundingmat.in)

We are confident in the effectiveness and quality of our Red Light Therapy Pad, and therefore offer a 60 Days Money Back Challenge exclusively on this product.

If you are not satisfied with the Red Light Therapy Pad, you may request a return within 60 days from the date of order.

 

Important Conditions:

  • The 60-day period starts from the date of order, not the delivery date.
  • If 60 days have passed from the order date, the product will not be eligible for refund under this challenge.
  • The product must be returned in usable condition.
  • The product must be returned in its original packaging.
  • The product must not be physically damaged, burnt, broken, water-damaged, or tampered with.
  • All original packaging materials, power adapter, cables, manuals, and accessories must be returned.
  • No items included in the original shipment should be missing.
  • Normal usage marks are acceptable, but misuse, improper handling, excessive wear, or heavy damage will make the product ineligible for refund.
  • A valid Order Number is mandatory to initiate the return. Without a valid Order Number, the return and refund request will not be processed.

If the returned product does not meet the above conditions after inspection, the refund request may be rejected.

Website Purchase Only

This 60 Days Money Back Challenge is valid only for purchases made directly through our official website: www.groundingmat.in.

Products purchased through Amazon, Flipkart, or any other marketplace are subject to their respective platform’s return and refund policies. This 60-day challenge does not apply to those orders.

 

CANCELLATION
You can request the cancellation of items or orders before they are dispatched from our warehouse by emailing us with your Order ID and the reason for cancellation. Please ensure that the cancellation request is made using the same email address used for placing the order on our site. Send your cancellation request to support@groundingmat.in.

Once the order has been shipped from our warehouse, it cannot be canceled. However, if you receive a faulty product upon delivery, you may initiate a return request.

DAMAGE ISSUES
Please inspect your order upon delivery or within 7 days of delivery. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it at no additional cost to you.

NO EXCHAGES
No Exchange of Order with other Product 

 

DOMESTIC(INDIA) RETURN & REFUND POLICY

DOMESTIC RETURN PROCESS ( INDIA ONLY)
To initiate a refund, please contact our customer service team via email at support@groundingmat.in, by phone at +91 93479 85402, or on WhatsApp at +91 93479 85402.

Once your return request is processed, our delivery partner will come to collect the product. Please ensure that all items, including the original packaging and any accessories that came with the product, are ready for pickup when our delivery partner arrives.

After we receive the returned product, we will inspect the shipment and begin the refund process. The refund process typically takes 1 to 2 working days to initiate after receiveing the product.

DOMESTIC REFUND PROCESS (INDIA ONLY)
Once the return process is completed, we will initiate the refund based on your payment method—COD or prepaid. Please note that the two-way shipping cost, approximately Rs. 400/- (depending on the weight and dimensions of the product), will be deducted from the refund amount. Additionally, any COD charges applied at the time of purchase will not be refunded.

For Prepaid Orders: The two-way shipping charges will be deducted, and the remaining amount will be refunded to the original payment source. Once the refund is processed, it may take approximately 3-7 days for the amount to reflect in your bank account.

For COD Orders: The two-way shipping charges and any COD fees will be deducted from the refund amount. During the refund process, we will request your bank account details to complete the transfer.




INTERNATIONAL RETURN & REFUND POLICY

RETURN PROCESS (INTERNATIONAL ONLY)
To initiate a refund, please contact our customer service team via email at support@groundingmat.in, by phone at +91 93479 85402, or on WhatsApp at +91 93479 85402.

  • You are responsible for the cost of shipping the return back to us. We strongly recommend adding tracking to your shipment and retaining the tracking number until the refund process is completed.
  • If you choose not to add tracking and the shipment is lost by the carrier, we cannot be held responsible for replacing or refunding the order.

To return your product, please email us with your order number at support@groundingmat.in. We will provide you with an RMA number and return instructions.

After we receive the returned product, we will inspect it and begin the refund process.

REFUND PROCESS (INTERNATIONAL ONLY)
Once the return process is completed, we will initiate the refund. Please note that the shipping cost will be deducted from the refund amount, and the remaining balance will be transferred back to you. It may take 10-15 days for the refunded amount to reflect in your bank account.